Frequently Asked Questions
Frequently Asked Questions
For technical support, please call: 1.800.442.1149
Q1: How do I register for a course without a
username or password?
In order to take a course, you need to have a username and password. When you
register for courses, you will create a username and password for yourself.
Q2: I forgot my User Name and Password. What do I
do?
If you have forgotten your password, click on the "forgot password" link
below the student login. Then enter your email address. You should receive an
email to your email address stating your password.
If you have forgotten your username and password, please contact customer
support at 1-800-442-1149.
Q3: Must I complete my course in one sitting?
No! You do not have to complete a session in one sitting. At the end of a
section, you can log out and when you log back in, all of your information will
be saved.
Q4: Can I register and pay for an employee?
A registration will remain in the name of the person who has registered for
the course. If you are interested in registering an employee or group of
employees, please contact us at 1-888-662-5762.
Q5: How do I register multiple students at one
time?
To register multiple students, please call our sales team at 1-888-662-5762.
Q6: Is there a time restriction on completing the
course?
Courses do not have a time restriction, except for the OSHA 10 Hour Outreach
and 30 Hour Outreach courses the time to complete the course is six months.
Q7: Who do I call to set up a corporate account?
To set up a corporate account, please call us at 1-866-280-1800.
Q8: How can I pay for the course?
You can pay for the course by check card or credit card. If you are a
corporate client that is signing up multiple students, you can set up a
corporate billing account and be invoiced for your purchase at the end of each
month.
Q9: Are there bulk discount prices?
Yes, there are! To learn more about our bulk pricing discounts, please call
1-866-280-1800
Q10: How do I go back and reprint my certificate
of course completion?
Log in using your username and password. Click on the certificate icon next
to the course title you would like to reprint.
Q11: Who can I contact regarding Safety
questions?
If you have any questions regarding Safety training classes, please call our
Support line, 24/7, at 1-800-442-1149.
Q12: Do you accept any type of financial aid or
offer any special rates for students or military personnel?
No financial aid is available for our courses.
Q13: I have taken the 10-hour Outreach Training
course. When will I receive my OSHA card?
Upon completion of the course, you will receive a temporary certificate of
completion. In 4-6 weeks, you will receive your official card from OSHA and the
Department of Labor in the mail.
Q14: I lost my 10-Hour Outreach Training
Completion Card, how do I get another one?
Please contact our customer support at 1-800-442-1149.
Q15: Who do I contact if I have not received my
course materials?
For the OSHA 500 and 501 courses You can contact the Rocky Mountain Education
Center to check on where you materials were and when they were sent out. You can
contact our office at 800-933-8394 or 303-914-6420. For the OSHA 30-Hour
Construction Outreach course you can contact 1-888-318-3497.
Q16: How do I know where I am in the course?
When you are logged in to the course, click on the "My Training" button in
the bottom left hand section of the course player. Click on "Outline" to see
where you are in the course and to skip around to different sections.
Q17: Do the basic and advanced course Safety and
Health Courses meet the training requirements set by the OSHA 1910 and 1926
Standards?
Yes, they do.
